Pricing or
Typographical Errors
While Weterdown.com strives to provide
accurate product and pricing information, pricing or typographical errors may
occur. Weterdown.com cannot confirm the price of an item until after
you order. In the event that an item is listed at an incorrect price or with
incorrect information due to an error in pricing or product information, Weterdown.com
shall have the right, at our sole discretion, to refuse or cancel any orders
placed for that item. In the event that an item is mis-priced, Weterdown.com
may, at our discretion, either contact you for instructions or cancel your
order and notify you of such cancellation. Prices and availability are subject
to change without notice.
Order Acceptance
Please note that there may be certain orders that we are
unable to accept and must cancel. We reserve the right, at our sole discretion,
to refuse or cancel any order for any reason. For your convenience, you will
not be charged until your payment method is authorized, the order information
is verified for accuracy and your order is shipped. Some situations that may
result in your order being canceled include limitations on quantities available
for purchase, inaccuracies or errors in product or pricing information, or
problems identified by our credit and fraud avoidance department. We may also
require additional verifications or information before accepting any order. We
will contact you if all or any portion of your order is canceled or if
additional information is required to accept your order. If your order is
canceled after your credit card has been charged, we will issue a credit to
your credit card in the amount of the charge.
Site Security
Users are prohibited from violating or attempting to violate
the security of the Site, including, without limitation, (a) accessing data not
intended for such user or logging onto a server or an account which the user is
not authorized to access; (b) attempting to probe, scan or test the
vulnerability of a system or network or to breach security or authentication
measures without proper authorization; (c) attempting to interfere with service
to any user, host or network, including, without limitation, via means of
submitting a virus to the Site, overloading, "flooding," "spamming,"
"mailbombing" or "crashing;" (d) sending unsolicited email,
including promotions and/or advertising of products or services; or (e) forging
any TCP/IP packet header or any part of the header information in any email or
newsgroup posting. Violations of system or network security may result in civil
or criminal liability. You agree not to use any device, software or routine to
interfere or attempt to interfere with the proper working of this Site or any
activity being conducted on this site. You agree, further, not to use or
attempt to use any engine, software, tool, agent or other device or mechanism
(including without limitation browsers, spiders, robots, avatars or intelligent
agents) to navigate or search this Site other than the search engine and search
agents available from Weterdown.com.com on this Site and
other than generally available third party web browsers (e.g., Netscape
Navigator, Microsoft Explorer).
Copyrights and
Intellectual Property
This Site and all its Contents are intended solely for
personal, non-commercial use. You may download or copy the Contents and other
downloadable materials displayed on the Site for your personal use only. No
right, title or interest in any downloaded materials or software is transferred
to you as a result of any such downloading or copying. You may not reproduce
(except as noted above), publish, transmit, distribute, display, modify, create
derivative works from, sell or participate in any sale of or exploit in any
way, in whole or in part, any of the Contents, the Site or any related
software.
Product Warranty
It is the intention of Weterdown.com to sell only quality
products. Weterdown.com offers a 1 year warranty against defects in
workmanship or materials. You must provide us with a copy of your invoice
as proof of purchase. Weterdown.com will only replace or
repair warranty items, no refunds will be given. Weterdown.com or the
product manufacturer will inspect or test all products prior to a warranty
claim adjustment. Simply returning the product to Weterdown.com does not
guarantee payment. Weterdown.com does not pay for
consequential, incidental and contingent damages or costs incurred of any kind,
including the cost incurred directly or indirectly in relation to goods sold by
Weterdown.com.
Due to the possible rapid failure of some products that are
improperly installed or used, Weterdown.com cannot offer full
warranty coverage on electrical components (i.e. air mass sensors, oxygen
sensors, light bulbs..) or wearable mechanical items (i.e. brake rotors, brake pads,
clutch discs, clutch pressure plates, flywheels..)
Damaged/Missing Items
in Shipment
If you receive an item damaged, notify Weterdown.com within 5 working days
of the receipt of the shipment. Do not discard any of the box, packing
material, or broken items. In most cases you will receive replacement items.
However we do require a damage claim number that the customer obtains from
U.P.S. To obtain this damage claim number, call 800-742-5877. You will need to
supply them with information from your shipping label. Once you have a damage
claim number, call Weterdown.com for immediate part replacement. Shortage item
claims MUST be made within 5 working days of the receipt of the shipment. Weterdown.com
will not be responsible for shortage and/or damaged shipment(s) once the
order/shipment has exceeded the 5 working day allowable limit.
Local Order Pickups
If you would like to pick your order in person you must first call.
Online Order Status Key
Received - Your order has been entered into the system and
is in que to be processed by our warehouse. If you paid by credit card, your
card will not be charged until the order has been packaged and ready for
shipment.
Picking - Order is being picked by the warehouse for
shipment. At this point changes cannot be made to the order.
Holding - Your order has been held because it cannot be
completed by our automated system. This could be the result of a payment or
shipping address problem. Your order is under review and you maybe contacted by
WETERDOWN.COM if
it cannot be resolved easily.
Product Inbound - 1 or more items on your order are in
route from a local supplier. Your order will be ready for shipment in 1-3 days.
Picked - Your order has been picked and ready for shipment.
Once packaged, you will receive an email containing the UPS tracking
number. At this point changes cannot be made to the order.
Shipped - Your order is boxed and has been assigned a
tracking number. Note the tracking number status may not change until late in
the evening when UPS's daily pickups are recorded.
International Orders
Please be advised that your country may impose duty fees, or other taxes
based on the product origin and/or value. These fees and taxes are based on
your country's import policy, and may be imposed in addition to the purchase
price and shipping/handling fees collected by us prior to shipment. All such
fees and taxes are the responsibility of the recipient and our company is not
responsible for them. We are not responsible for such fees/taxes on returned
items either. If you are concerned about possible additional charges, please
contact your local Import/Customs authority for more information.
Returns and Exchanges
We accept no returns after 30 days and without written authorization. All
returns are subject to a 15% restocking fee. Special orders may require a 50%
deposit which is non-refundable. NO returns on electrical, special order or
"1-3 day" parts.
Before any product is returned, contact Weterdown.com by email or
phone. After submitting your request for a return product should be sent
to:
Weterdown.com
Attention Returns Department
Invoice#: {your invoice number}
9423 Jesus Maria Rd.
Mokelumne Hill, CA 95245
USA
Failure to follow the procedure above may result in a loss
of product and delay your refund.
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